Account Deletion — OnMore

Last updated: October 15, 2026

This page describes how to request deletion of your account and personal data on OnMore, developed by Code Cacto.

How to request deletion

1. Sign in to OnMore (app or portal) with your account.
2. Open My profile (on the portal, from your name in the top-right corner).
3. Select "Delete my account".
4. Type DELETE and confirm.
5. Alternatively, send an email to [email protected] with the subject "Account Deletion - OnMore" stating the registered email.

Data that will be deleted

When you delete your account, we remove:

• Profile information (name, email, photo)
• Operational data you registered in the app
• App preferences and settings
• Authentication tokens and active sessions

Data that may be kept

Some data may be kept for a limited period to meet legal obligations:

• Transaction records: up to 5 years for tax and legal purposes.
• Access logs: up to 6 months, as required by Brazilian law.
• Anonymized data: may be kept indefinitely for statistical purposes.

Time to change your mind

Once you confirm the request, your account is locked and your data is kept. Your account will be permanently deleted after 30 days.

During that period, to change your mind, just sign in again and choose Restore account: everything goes back to how it was. After permanent deletion, the account cannot be recovered.

Contact

Questions about the deletion process? Reach us at [email protected]